BurchX

SMS program

BurchX Alerts

Text message alerts from BurchX, LLC about service incidents and deployments, sent only to people who ask for them.

At a glance

Program
BurchX Alerts
Sent by
BurchX, LLC
What we send
Alerts about service incidents and deployments
Who receives them
People who add their own mobile number in the BurchX Console and agree to receive alert texts
Frequency
Message frequency varies
Cost
Message and data rates may apply
To stop
Reply STOP
For help
Reply HELP, or email hello@burchx.com

How to opt in

You opt in yourself, from your own alert settings in the BurchX Console:

  1. Sign in to the BurchX Console and open your alert settings.
  2. Enter your own mobile number.
  3. Read the consent statement and tick the box to agree to receive alert texts.
  4. Save your settings.

The consent checkbox is unchecked by default and must be ticked to save a number. Texts are sent only after the consent box has been ticked for that number.

The Text message alerts section of a person's alert settings in the BurchX Console, as it first appears: an empty mobile number field, the consent statement with its checkbox unchecked, and a Save button.
The opt-in, as it appears in your own alert settings in the BurchX Console before you fill it in. The consent checkbox starts unchecked.

Next to the consent box, the BurchX Console shows this statement:

I agree to receive BurchX Alerts text messages from BurchX, LLC at this mobile number about service incidents and deployments. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. See the Terms (burchx.com/terms) and Privacy Policy (burchx.com/privacy).

Sample message

BurchX Alerts

BurchX Alerts: [critical] FIRING api-gateway production: api-gateway is down since 14:02 https://console.infra.burchx.com/incidents/7f3c2a Reply STOP to opt out.

An example of an alert text. Every alert ends with a link to the incident in the BurchX Console, which only people with an account there can open.

Stopping and help

  • Reply STOP to any message to cancel. You will receive one message confirming that you have been unsubscribed, and no further messages after that. You can also remove your number from your alert settings at any time.
  • Reply HELP to any message for help, or email hello@burchx.com.
  • Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes, and your SMS opt-in and consent are never shared with any third party. See our Privacy Policy and the SMS Terms.